The buyer's experience with a business must be emotionally impactful in order to make a sale. Leaders that are emotionally attuned will inspire employees and help discover and develop their talents. Front-line staff spend the most time with your buyers, so they are essential for delivering excellent customer service. Thus, there is tremendous value in taking steps to make sure your organization is emotionally intelligent. Unfortunately, there...
Every exceptional leader carries out four leadership functions; they focus on the future while setting short and long-term goals. Leaders must allocate resources to ensure a realistic implementation...
Leaders must be knowledgeable in planning, operations, finance, and strategy to drive business results. The executive skill suite consists of these four areas. Strategic leaders keep an eye on...
Leaders must have expertise in planning, operations, finances, and strategy to drive business results. These four areas are known as the executive skill suite. Operations involve different...
It’s nearly impossible to run a business without leaders well-versed in planning, operations, finances, and strategy. These four areas are known as the executive skill suite. Influential leaders...
In today’s business era, customers typically get what they want, when they want it. If you’re not paying close attention to the voice of the customer, meeting their needs will be nearly...
Our business world is in a state of constant evolution and requires 21st-century leadership. Various factors such as the digital business, globalization, and diverse workforces challenge leaders to...
High turnover is a business problem that affects overall efficiency, which ultimately begins with the leader. The research shows that leaders play a major impact on employee turnover intention...
The digital market’s nature has prompted businesses to shift their strategy toward digital transformation, which can be challenging for technically adept leaders. Digital technology is the future...
Globalization may be the most crucial factor out of the many outside factors influencing your internal business operations. Since the dawn of the digital age, people, cultures, and businesses are...
The Covid-19 pandemic resulted in unprecedented turnover rates the U.S. market has ever experienced, known as the Great Resignation. In 2021, the U.S. Bureau of Labor Statistics claimed that 47...
Innovative leaders use creativity and strategic vision to spark imagination that infects everyone around them. Passion and connection are the fuel that drives ingenuity within these leaders. More...
Understanding the idea of business ecosystems and the adaptive cycle gives you a competitive advantage because it allows you to anticipate changes. However, this type of ecosystem requires...
The Great Resignation has forced leaders to reassess their approaches for managing people. Leaders as positive energizers result in higher motivation and performance. Positive leaders foster a...
Covid-19 caught the world off guard and forced us to quickly adapt virtually. It’s essential to consider new behaviors associated with shifting towards virtual work. I-O psychologists have...
Social exchange theory is an insightful framework for viewing the social dynamics of workplace interaction. The premise emphasizes the cost-benefit analysis we take part in during our social...
As I interact with new people, the inevitable question “what do you do?” quickly arises. It’s rare for someone to know what an Industrial-Organizational (I-O) psychologist is, which is a shame....
With our increasingly complex business world, it’s clear that organizations require constant change. A transformational culture promotes a high-performance organization that easily adapts to...
Have you ever had a gut feeling guide your decision and it turned out to be the best one you’ve ever made? Trusting your gut is a phrase we hear but rarely give much thought. There is a link...
The more complex our corporate world becomes, the more crucial it is to be able to adapt to changes. Psychological safety is the key to creating a learning environment that makes people feel safe....
Introduction Becoming emotionally intelligent leaders can have a tremendous impact on transforming your business. An emotionally intelligent leader know who they are and what they stand for, and...
Daniel Goleman first popularized emotional intelligence (EI) with his book “Emotional Intelligence: Why it can matter more than IQ.” In the last few years, businesses have tried fusing emotional...
